Frequently Asked Questions

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Frequently Asked Questions

What is your Minimum Order Quantity?

  • MOCAP's minimum order for Stocked, Ready-to-Ship Items is an all new, industry low of just One Micro-Pack. The quantity per Micro-Pack is size dependent and can be found on the webpage for that particular family of products.
  • Minimums for Made-to-Order Items depend on the manufacturing process and materials involved.
  • We have a Minimum Order Value for orders via the office of £75.
  • Contact MOCAP Sales or Customer Service for minimum order requirements for a specific item.

Manufacturing Lead Time What are MOCAP's Lead Times?

  • We offer Same-Day Shipping on some of our in-stock items for web orders placed before 11AM London Time (BST/GMT) Monday to Friday on normal business days.
  • Orders for stock items received via fax, email, or phone will typically ship within 2-3 business days.
  • Usually stock items are available for immediate despatch, in extreme cases it may take up to 12 weeks for an item to have their stock replenished.
  • Made-to-Order Dip Moulded Vinyl Products from stock materials usually ship within 2 weeks.
  • Secondary Operations such as Printing, Punching or Slicing require an additional 1-2 weeks added to the above lead times for each operation.
  • Contact Customer Service if you require a more specific delivery date, or to discuss the lead times of items produced from special order materials.

What payment methods do you offer in your web store?

  • Orders placed online can be paid for directly with a Credit/Debit Card or via PayPal. If using PayPal, you will be redirected to the PayPal website.

How can I track my order?

  • Once your package has been despatched, we will send an email with a link to track your order.
  • You can check the status of your order by logging in to your account.

How will my order be packaged?

  • We use UPS Express envelopes for small orders / quantities, through to cardboard boxes for large parts / quantities.
  • Maximum weight per box is 25kgs

Telford, UK --------- Where do MOCAP's products ship from?

  • We despatch our products from our UK Factory:
    Hortonwood 35
    TF1 7YW

Which courier do you use to deliver my goods?

  • All orders are despatched with our courier UPS, chosen by MOCAP because of their efficiency and reliability.

How long does it take for deliveries to be made?

  • Whilst the majority of the UK will receive Standard Service deliveries the next working day, there are exceptions due to location. Examples:
    Isle of Man, remote areas in the Scottish Highlands and Northern Ireland. Please allow up to 2 extra days.
  • Click Here to see a list of postcodes that are not eligible for next day delivery.
  • Standard Service to Europe varies, depending on country and final destination. Examples:
    Republic of Ireland - 2-3 days
    The Netherlands - 2 days
    Sweden - 3-7 days
  • Click Here for estimates of UPS Standard delivery times.

Do you offer an Express Service?

  • We do offer an Express Service, with UK deliveries being made prior to 12pm, to selected postcodes.
  • Click Here to see a list of postcodes that are not eligible for Express Service.
  • When delivering to Europe, please Click Here to see estimated delivery times for UPS Express to Europe.

Do you offer weekend delivery?

  • If paying for the Express service, orders received before 11am (London Time) on Friday will be delivered by 12pm on Saturday. This is only available for UK deliveries.
  • Click Here to see a list of postcodes that are not eligible for Express Service.
  • When delivering to Europe, please Click Here to see estimated delivery times for UPS Express to Europe.
  • Standard service will be delivered Monday - Friday.

Do I need to sign for receipt of delivery?

  • A signature will be required for proof of delivery. Please take this into account when selecting your delivery address.

What is MOCAP's return policy?

  • We strongly suggest requesting samples of our product before ordering, so that you may verify the part will work as expected for your particular application.
  • Made-to-Order Products cannot be returned unless defective.
  • Stock Items may be returned, however, all returns of stock, re-saleable products are subject to a minimum £30/€40 handling/re-stocking fee. Returns of stock items must be pre-approved and sent carriage prepaid.
  • No returns will be accepted on non-stock or special order items.
  • Broken package quantities and out-going carriage costs are not credited.
  • Unauthorised returns will not be accepted.
  • If you are a Private Individual, you have the Right to Cancel online orders.

Who do I contact if I have a question about my web store order?

  • Contact us by email or telephone 0800 856 2466.
  • Please ensure you have your order number available.

What other services does MOCAP offer?

  • MOCAP offers punching, slicing, one-color silkscreen, assembly and fulfillment.
  • Contact MOCAP Sales or Customer Service for additional information or details.

What Dimensional Tolerances apply to MOCAP products?

  • Dimensional Tolerances are based on the manufacturing process and/or materials used to produce a specific product.
  • For more information see our Application guide
  • Contact MOCAP Sales or Customer Service for more information.

What materials are used to produce MOCAP products?

  • Dip Moulded Caps, Plugs, Grips and Closures are made from flexible vinyl PVC (Poly Vinyl Chloride). MOCAP offers many variations of flexible PVC materials, including general purpose glossy, hi-temp resistant, UV resistant and textured.
  • Plastic Injection Moulded Items are typically made from LDPE and PP resins, although MOCAP can process other resins upon request.
  • Rubber Moulded Products are typically made from Silicone or EPDM (Ethylene Propylene Diene Monomer) although MOCAP can process other thermo-set materials upon request.
  • Paper Caps and Plugsare made using environmentally friendly and recyclable natural paper.
  • X-Treme Tape and Silicone Tubing are extruded using special silicone compounds.

Standard Material Colours (9238 Formula Vinyl)
MOCAP Dip-Moulded Vinyl

NOTE: Some colours are also available in high-temperature material.

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