Frequently Asked Questions

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Frequently Asked Questions









What is your Minimum Order Quantity?

  • The Minimum Order Quantity (MOQ) will vary depending on your selected material colour, item size, and the on stock availability of your particular item configuration.
  • MOCAP's minimum order for Stocked, Ready-to-Ship Items is an all new, industry low of just One Micro-Pack. The quantity per Micro-Pack is size dependent and can be found on the webpage for that particular family of products.
  • Minimums for Made-to-Order Items depend on the manufacturing process and materials involved, but is typically 1,000 pieces.
  • We have a Minimum Order Value for orders via the office of £75.
  • Contact MOCAP Sales or Customer Service for minimum order requirements for a specific item.



Manufacturing Lead Time What are MOCAP's Lead Times?

  • We offer Same-Day Despatch on some of our in-stock items for web orders placed before 11AM London Time (BST/GMT) Monday to Friday on normal business days. Usually stock items are available for immediate despatch, in extreme cases it may take up to 4 weeks for an item to have stock replenished.
  • Orders for stock items received via email will typically ship within 2-3 business days.
  • Usually stock items are available for immediate despatch, in extreme cases it may take up to 12 weeks for an item to have their stock replenished.
  • Made-to-Order Dip Moulded Vinyl Products from stock materials usually ship within 2 weeks.
  • Secondary Operations such as Printing, Punching or Slicing require an additional 1-2 weeks added to the above lead times for each operation.
  • Contact Customer Service if you require a more specific delivery date, or to discuss the lead times of items produced from special order materials.



What payment methods do you offer in your web store?

  • Orders placed online can be paid for directly with a Credit/Debit Card or via PayPal. If using PayPal, you will be redirected to the PayPal website.



How can I track my order?

  • Once your package has been despatched, we will send an email with a link to track your order.
  • You can check the status of your order by logging in to your account.



How will my order be packaged?

  • We use UPS Express envelopes for small orders / quantities, through to cardboard boxes for large parts / quantities.
  • Maximum weight per box is 25kgs



Telford, UK --------- Where do MOCAP's products ship from?

  • We despatch our products from our UK Factory:
    Hortonwood 35
    Telford
    TF1 7YW



Which courier do you use to deliver my goods?

  • All orders are despatched with our courier UPS, chosen by MOCAP because of their efficiency and reliability.



UPS
How long does it take for deliveries to be made?

  • Whilst the majority of the UK will receive Standard Service deliveries the next working day, there are exceptions due to location. Examples:
    Isle of Man, remote areas in the Scottish Highlands and Northern Ireland. Please allow up to 2 extra days.
  • Click Here to see a list of postcodes that are not eligible for next day delivery.
  • Standard Service to Europe varies, depending on country and final destination. Examples:
    Republic of Ireland - 2-3 days
    The Netherlands - 2 days
    Sweden - 3-7 days
  • Click Here for estimates of UPS Standard delivery times.



Do you offer an Express Service?

  • We do offer an Express Service, with UK deliveries being made prior to 12pm, to selected postcodes.
  • Click Here to see a list of postcodes that are not eligible for Express Service.
  • When delivering to Europe, please Click Here to see estimated delivery times for UPS Express to Europe.



Do you offer weekend delivery?

  • If paying for the Express service, orders received before 11am (London Time) on Friday will be delivered by 12pm on Saturday. This is only available for UK deliveries.
  • Click Here to see a list of postcodes that are not eligible for Express Service.
  • When delivering to Europe, please Click Here to see estimated delivery times for UPS Express to Europe.
  • Standard service will be delivered Monday - Friday.



Do I need to sign for receipt of delivery?

  • A signature will be required for proof of delivery. Please take this into account when selecting your delivery address.



What is MOCAP's return policy?

  • We strongly suggest requesting samples of our product before ordering, so that you may verify the part will work as expected for your particular application.
  • Made-to-Order Products cannot be returned unless defective.
  • Stock Items may be returned, however, all returns of stock, re-saleable products are subject to a minimum £30/€40 handling/re-stocking fee. Returns of stock items must be pre-approved and sent carriage prepaid.
  • No returns will be accepted on non-stock or special order items.
  • Broken package quantities and out-going carriage costs are not credited.
  • Unauthorised returns will not be accepted.
  • If you are a Private Individual, you have the Right to Cancel online orders.



Who do I contact if I have a question about my web store order?

  • Contact us by email or telephone 0800 856 2466.
  • Please ensure you have your order number available.



What other services does MOCAP offer?

  • MOCAP offers punching, slicing, one-color silkscreen, assembly and fulfillment.
  • Contact MOCAP Sales or Customer Service for additional information or details.



What Dimensional Tolerances apply to MOCAP products?

  • Dimensional Tolerances are based on the manufacturing process and/or materials used to produce a specific product.
  • For more information see our Application guide
  • Contact MOCAP Sales or Customer Service for more information.



What materials are used to produce MOCAP products?

  • Dip Moulded Caps, Plugs, Grips and Closures are made from flexible vinyl PVC (Poly Vinyl Chloride). MOCAP offers many variations of flexible PVC materials, including general purpose glossy, hi-temp resistant, UV resistant and textured.
  • Plastic Injection Moulded Items are typically made from LDPE and PP resins, although MOCAP can process other resins upon request.
  • Rubber Moulded Products are typically made from Silicone or EPDM (Ethylene Propylene Diene Monomer) although MOCAP can process other thermo-set materials upon request.
  • Paper Caps and Plugsare made using environmentally friendly and recyclable natural paper.
  • X-Treme Tape and Silicone Tubing are extruded using special silicone compounds.
  • Cleartec Extruded Tubes are made from PET-G (Polyethylene Terephthalate Glycol). Our tube closures are made from one of the following: The inner-fit plugs and clear caps are made from PP (Polypropylene). The exterior fit vinyl caps are made from PVC (Poly Vinyl Chloride). Note that not all materials are compatible with these plastics. The responsibility lies with the purchaser to determine that any product or material used with our plastics are compatible.
  • Beckett Tubes and Boxes are made from PP (Polypropylene), HDPE (High Density Polyethylene), and from PVC (Poly Vinyl Chloride).







Standard Material Colours (9238 Formula Vinyl)
MOCAP Dip-Moulded Vinyl
BLACK
RED
WHITE
GREY
YELLOW
ORANGE
GREEN
DARK GREEN
BROWN
NAVY BLUE
BLUE

NOTE: Some colours are also available in high-temperature material.














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